Senior Call Check Program
HOW DOES IT WORK? Every day a telephone call will be placed to a participant at a regularly scheduled time. These calls will take place between 8 a.m. and 4 p.m. as close as possible to the one-hour time block pre-selected by the participant. If the participant does not answer their first call, they will be tried two more times. If those calls go unanswered, additional calls will be made to notify an alternative person who is selected by the participant during program enrollment. This could be an adult child, a neighbor, or another loved one. The alternate will then be encouraged to check on the older adult program participant. The failure of the participant and alternate to answer will result in a call to your local non-emergency service.
***ATTENTION IN RESPONSE TO THE COVID-19 PANDEMIC***
We recommend all seniors use the program as a resource during the COVID-19 global pandemic. Senior Call Check phone lines are open M-F 8 am-5 pm and Saturday 9 am-3 pm. During these hours, seniors can call toll-free 1-866-50-CHECK (1-866-502-0560).
As mentioned below, there are three ways to apply. The fastest way to apply is online using the “REGISTER NOW” button below. The two application options that use the mail take longer. However, we have established a special application process during the COVID-19 emergency. During the COVID-19 emergency, if you cannot apply online and call in to apply, the Program can begin daily calls to you within 24 to 48 hours, if you wish. The Program will do this during the emergency even though your official enrollment will not be finalized and still be in process.
• We will provide messages and updates regarding the COVID-19 outbreak, as well as resources you can reach out to, as part of the daily phone call recording you will receive.
FCC Provides COVID-19 Consumer Warnings and Safety Tips
The Federal Communications Commission (FCC) has released guidance about phone scams and hoax text messages exploiting the COVID-19 pandemic to steal money and sensitive information from unsuspecting victims. The FCC is aware of robocall scams with COVID-19 themed work-from-home opportunities, COVID-19 test kits, student loan repayment plans, and debt consolidation offers. This guidance provides tips and resources to help readers recognize and protect themselves from these types of scams and the FCC encourages scam victims to contact their local law enforcement agency and file a complaint on the FCC's website.